General questions



  • If I’m already an eShop member but cannot login, what do I do?
    You can contact Getac technical support team by emailing GetacSupport_UK@getac.com
  • I am a Getac partner. How do I become an eShop member?
    You can contact Getac technical support team by emailing GetacSupport_UK@getac.com
  • How can I flash the System BIOS?
    Please follow the below steps to execute: a)Make a DOS bootable disk. (such as USB Disk, USB Flash Drive) b)Download the System BIOS file from Getac website, unzip it and copy into this bootable disk. c)Boot from the bootable disk into DOS. d)Find the BIOS files in bootable disk and run "flash.bat", the BIOS update process will run automatically. Please restart machine after it's finished.
  • How can I flash the KBC BIOS?
    Please follow the below steps to execute: a)Make a DOS bootable disk. (such as USB Disk, USB Flash Drive) b)Download the KBC BIOS file from Getac website, unzip it and copy into this bootable disk. c)Boot from the bootable disk into DOS. d)Find the BIOS files in bootable disk and run "EC.bat", the BIOS update process will run automatically. Please restart machine after it's finished.
  • What can I do if I forget my Windows password?
    If you've forgotten your Windows password and you're on a domain, you could contact with your system administrator to reset your password. If you're not on a domain, you can reset your password by using a password reset disk or by using an administrator account. For more information, please refer to http://support.microsoft.com/kb/321305 for detail. If you forget the administrator password, neither have a password reset disk nor another administrator account available in your computer, you’ll be not allowed to reset the password. If the situation arises, you won't be able to login Windows and ought to reinstall or recover your Operation System.
  • What can I do if I lose my Fingerprint password?
    If you've lost your Fingerprint password, you could login Windows by your windows password, and then delete the current fingerprint password through the fingerprint utility. If you’ve also forgotten your windows password, please refer to FAQ “What can I do if I forget my Windows password?” for more information
  • What can I do if I forget my BIOS password?
    You can try to use crisis BIOS flash tool to recover the BIOS. Please refer to the page "Download" to search the right tool. If there is no crisis BIOS flash tool available in your product or the tool doesn’t work, you could contact with local dealer to recover BIOS by clearing CMOS Data. If both of the above methods fail to work, please refer to the “WebRMA” page to follow the repair process.
  • What can I do if I forget my HDD password?
    If you’ve forgotten your HDD password, we might have no alternative way to reset your password or recover data in hard disk drive, it’s suggested to contact with local dealer to purchase a new one.
  • What can I do if I forget my TPM password?
    If you've forgotten your TPM password and the encrypted data couldn’t be gotten back, we are sorry that you will need to send your product to service center, please refer to the “WebRMA” page to follow the repair process.
  • How to set GPS for PS535 series?
    Firstly, please get into the GPS setting option, set the GPS software port to GPD1,and set the GPS hardware port to COM2 port,then tune transfer rate as 4800 bps. If you install other GPS program in PS535 series, please close the Taclink program of PS535 in order to avoid the conflict between programs. If GSP function still can’t work after the above setting process, please try to reset it to factory defaults by following PS535 user’s manual on Getac webpage :Support>Download and page 65 will guide you how to reset as factory default.
  • Where can I buy the Getac product?
    Thanks for interesting in Getac product, pls refer to home>country> about Getac> contact us >”sales contact” for product inquiry and Getac sales will connect you directly for further discussion. Or you can mail to our sales team directly. In US region, please contact Getac sale team ruggedsales@getac.com for detail information. In EU region, please contact Getac sales team EMEAsales@getac.com for detail information. In APAC region, please contact Getac sales team APACsales@getac.com for detail information.
  • Nothing happens when I press the power button, how can I do?
    Make sure AC adapter or battery is connected and it has no power supply problem. If your product is still not powering on, you may need to send your product to service center. Please refer the “WebRMA” page to follow the repair process.
  • What is the coverage of Getac product standard warranty ?
    Please refer to the page " Getac support warranty" to download the Getac service brochure for more detail information.
  • How long is the warranty of my Getac notebook, battery and accessories?
    The Getac Standard warranty is five years (sixty (60) months) for Getac fully rugged products, and 3 years (thirty-six (36) month) for Getac semi-rugged, business rugged and handheld product. The battery and accessories warranty is twelve (12) months.
  • Can I extend the warranty for my Getac product ?
    If customers want to extend the warranty of Getac product for longer protection, please refer to the “Extended Warranty”. The more detail information please contact Getac customer service representative.
  • What can I do if some problems or defects appear on my Getac product ?
    If any question of Getac product happen, customer can ask these problems first by the “On line Q&A”. If the repair needs arise, please refer the “WebRMA” page to follow the repair process.
  • Can I send my Getac product to local service center to repair if I go abroad?
    Yes, but the Getac product is not in warranty if you send it to service center which is not original purchasing country. If you need this service please refer the “Global Warranty". The more detail information please contact Getac customer service representative.
  • What extra service of Getac product can I buy?
    Please refer to the page "Partner Center->Warranty Options". you can download the brochures for more detail descriptions.Any question please contact our Getac customer service representative.
  • How can I find out the driver or BIOS I need for my Getac product ?
    Please refer to the page "Download" to search the drivers or BIOS you need. And please download the latest version if the item list more than one.
  • Why do I have to fill out the SN to download the system BIOS?
    This process is to avoid the mis-download of system BIOS for customer. Via SN filling out by customer Getac can provide correct system BIOS.
  • What can I do if I want some parts of my Getac product ?
    Customer can ask and make sure the spare part need via "On-line Q&A" or contact the Getac customer service representative directly.
  • What can I do if I need customization Getac products ?
    Please refer to the "Customization service" to fill out the customization request, and Getac customer service representative directly will connect you for further discussion.