Customers seeking the best in rugged computing
technology are choosing Getac because of our
commitment to customer satisfaction.
Getac devices have one of the lowest failure rates
in the industry and because of that we can offer our 3 year Pack & Collect (PAC) Warranty cover as standard.*
Under our standard Pack & Collect warranty your Getac equipment, should it fail, will be called for by a DHL courier who will pack the unit in a state-of-the-art protective casing for despatch to one of our service hubs. Once fully repaired. DHL will return it to you in the same way ensuring full protection at all times.
From the moment our courier arrives Getac assumes responsibility for your equipment. This means choosing the Three Year option de-risks transfer between your site and our hub.
The fact our courier packs the unit means a lot less hassle for you – simply have it ready for collection and we do all the rest.
Every repair comes with three-stage tracking of the inbound shipment to DHL, the repair or upgrade to the return shipment back to the location you designate. Service Request System.
Our Standard Warranty package covers all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure.
5 Years Return to Base
X500. X500 SERVER. V100. V200. E100. E110
3 Years Return to Base
5 Years Pack & Collect
3 Years Pack & Collect
S400. S410. Z710. V110. F110. T800. RX10. RX10H. PS336
*The above service offering is only applicable on products purchased after 1st April 2016 and for collections within the United Kingdom, European Economic Area & Switzerland. For any warranty query, please contact the Getac support team for further information on +44(0)1952 207228
Accidents do happen. What is more, they are much more likely to happen when you work in a rugged environment. The prudent view is that it pays to be prepared for the unexpected, which is exactly why we offer a Getac Protection Plus Warranty. It covers all those unpredictable and wholly unintentional actions that can take your kit out of service.
Extra protection that ensures complete cover for any accident that results in damage to your unit
Total replacement of any unit that cannot be repaired, with a unit of equal or greater specification.
It's hassle free – there are no delays waiting for estimates and approvals.
No surprises – you'll get no additional costs due to fluctuations in parts or labour costs.
Getac devices are designed and built to deliver durability and reliability for their whole working life. However, we can also off a range of warranty extensions on the device, it's battery and even some third party accessories as well as custom support solutions to meet your particular needs.
Extend your standard warranty from 3 years Pack & Collect to 4 or 5 years. We can even extend to year 6 or 7 for suitable projects.
We pride ourselves on the quality of batteries and their ability to perform throughout a full day. However, there are limitations on the recharge cycles of all batteries and our standard warranty can only cover the first 12 months. You can extend this with our Battery Warranty so that should it fail we will send you a replacement battery.
We can offer extensions to year 4 & 5 from the standard 3 year warranty on Getac compatible Havis and GamberJohnson vehicle docks and LIND rugged power supplies.
To minimise downtime, we have two additional device replacement options.
Loan Swap means when a repair request is raised, we ship out an imaged replacement device, collect the faulty device and, when it’s repaired, send it back to you. We then collect the loan device and return it to our buffer stock.
Advance Swap means when a repair request is raised, we ship out an imaged replacement device, collect the faulty device and, when it’s repaired, return it to buffer stock.
We are accustomed to dealing with customers from the security sector who have top secret data on the devices. For these customers we can ship them a replacement HDD/SSD that has already been imaged with their gold image, so all they need to do is insert it into the device.
3 Years Pack & Collect
4/5 Years Pack & Collect
3/4/5 Year Z710 Extended Battery Service with Pack & Collect
3/4/5 Year Protection Plus (accidental damage cover) with Pack & Collect
Up to 7 Years support based on project request
English : +44(0)1952 207 228
Italian : +39 039 617720
*Excludes X500 and X500 Server