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General › General
What’s the phase-in detail for Getac UK Pack and Collect (PAC) plan in Europe?
1. Getac devices have one of the lowest failure rates in the industry and because of that we can offer our 3 year Pack & Collect Warranty cover as standard for units purchased from Apr 1st, 2016. 2. Models to be included: all Getac models, excludes X500 & X500 Server. 3. Area to be included: for European countries: EEA (Europe Economic Area+ Switzerland + Norway) For details, please refer to Getac Pack & Collect (PAC) Warranty Terms & Conditions, or contact Getac UK Service team.
Mar 31,2016
What’s the phase-in detail for Getac UK Pack and Collect (PAC) plan in Europe?
1. Getac devices have one of the lowest failure rates in the industry and because of that we can offer our 3 year Pack & Collect Warranty cover as standard for units purchased from Apr 1st, 2016.
2. Models to be included: all Getac models, excludes X500 & X500 Server.
3. Area to be included: for European countries: EEA (Europe Economic Area+ Switzerland + Norway)
For details, please refer to Getac Pack & Collect (PAC) Warranty Terms & Conditions, or contact Getac UK Service team.
  
    
General › General
Where can I find the SN of my product?
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the below pictures. [img]../M1300/F1310_ImageReader.aspx?imageid=105482[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105483[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105484[/img] Usually there is a 2nd SN label pasted in the battery slot for backup. Please refer to the below pictures. [img]../M1300/F1310_ImageReader.aspx?imageid=105488[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105486[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105487[/img]
Sep 12,2014
Where can I find the SN of my product?
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the below pictures.




Usually there is a 2nd SN label pasted in the battery slot for backup. Please refer to the below pictures.


  
    
General › General
Can I download and install the newer WLAN driver from the other Getac models?
No, we suggest not to do, because of each driver is compatible for each model, otherwise, there might be a compatibility issue.
Sep 12,2014
Can I download and install the newer WLAN driver from the other Getac models?
No, we suggest not to do, because of each driver is compatible for each model, otherwise, there might be a compatibility issue.
  
    
General › General
Z710 Installing the SIM card
Installing the SIM Card 1. Open the SIM card slot by removing one screw. 2. Insert the SIM card into the slot. 3. Replace the cover and tighten the screw. NOTE: To remove the SIM card, slightly push in the card to release it and then pull the card out of the slot.
Oct 21,2012
Z710 Installing the SIM card
Installing the SIM Card

1. Open the SIM card slot by removing one screw.
2. Insert the SIM card into the slot.
3. Replace the cover and tighten the screw.

NOTE: To remove the SIM card, slightly push in the card to release it and then pull the card out of the slot.
  
    
General › General
Slow boot - cold weather
For models with the low temperature / “HDD pre-heat” feature: When turning on the computer in an extremely low temperature environment, the computer will heat up the hard disk before starting up. The Num Lock indicator glows amber to indicate the heater is on. Wait till the heating is finished. NOTE: Low battery: If external AC power is not available and the remaining battery power is too low for the heating to complete, the computer may not start up. In case the computer fails to start up, turn off the computer and leave it in room temperature for about an hour before trying to turn it on again.
Oct 19,2012
Slow boot - cold weather
For models with the low temperature / “HDD pre-heat” feature:
When turning on the computer in an extremely low temperature environment, the computer will heat up the hard disk before starting up. The Num Lock indicator glows amber to indicate the heater is on. Wait till the heating is finished.

NOTE: Low battery: If external AC power is not available and the remaining battery power is too low for the heating to complete, the computer may not start up. In case the computer fails to start up, turn off the computer and leave it in room temperature for about an hour before trying to turn it on again.
  
    
General › General
Recycling an old battery
The product that you have purchased contains a rechargeable battery. The battery is recyclable. nder various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Check with your local solid waste officials for details in your area for recycling options or proper disposal.
Oct 19,2012
Recycling an old battery
The product that you have purchased contains a rechargeable battery. The battery is recyclable. nder various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Check with your local solid waste officials for details in your area for recycling options or proper disposal.
  
    
General › General
How do I install updated drivers?
All drivers are available for download in the support section of our website. After downloading, run the file to extract its contents to your hard drive. After extracting, perform an Update Driver on a device in the Device Manager and point to the folder that contains the extracted driver.
Oct 18,2012
How do I install updated drivers?
All drivers are available for download in the support section of our website. After downloading, run the file to extract its contents to your hard drive.

After extracting, perform an Update Driver on a device in the Device Manager and point to the folder that contains the extracted driver.
  
    
General › General
Where can I find a product manual?
A hard copy of the Operating Instructions is included in the box with your Getac computer. An electronic version is included on the hard drive of all computers currently being manufactured. You can also download the electronic copy of the manual at http://en.getac.com in the manual page of the support section.
Oct 18,2012
Where can I find a product manual?
A hard copy of the Operating Instructions is included in the box with your Getac computer. An electronic version is included on the hard drive of all computers currently being manufactured.

You can also download the electronic copy of the manual at http://en.getac.com in the manual page of the support section.
  
    
General › General
Power saving tips
Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Press the power saving quick [ECO] button to enter into power saving mode when using battery power. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turns off the display. Many USB devices use power just by being connected. If you use a USB mouse, you can save power by disconnecting the mouse and using the touchpad. If you use a USB flash drive, unplug it when you are not using it. Remove the card (i.e., PC card, ExpressCard, SmartCard, etc.) if not currently using it. Turn off the wireless radio if you are not using the wireless module (WLAN, Bluetooth, 4G LTE, 3G, etc). Turn off the computer when you are not using it.
Oct 18,2012
Power saving tips
Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions.

Press the power saving quick [ECO] button to enter into power saving mode when using battery power.
Do not disable Power Management.
Decrease the LCD brightness to the lowest comfortable level.
Shorten the length of time before Windows turns off the display.
Many USB devices use power just by being connected. If you use a USB mouse, you can save power by disconnecting the mouse and using the touchpad. If you use a USB flash drive, unplug it when you are not using it.
Remove the card (i.e., PC card, ExpressCard, SmartCard, etc.) if not currently using it.
Turn off the wireless radio if you are not using the wireless module (WLAN, Bluetooth, 4G LTE, 3G, etc).
Turn off the computer when you are not using it.
  
    
General › General
Connecting a USB device
Your computer is configured with multiple USB ports for connecting USB devices. Many newer models, also have a eSATA/USB combo port that can also function as a USB port. Depending on the model of computer you are using, you may have USB 1.1, USB 2.0 or the latest USB 3.0 ports. Refer to the user manual or specifications sheet for your specific model. The USB ports support transfer rates up to: up to 12 MB/s for USB 1.1 devices; up to 480 MB/s for USB 2.0 devices; or up to 4.8 Gbp/s for USB 3.0 devices. To connect a USB device, slide the release latch to open the port cover and then simply plug the device cable to one of the USB ports.
Oct 18,2012
Connecting a USB device
Your computer is configured with multiple USB ports for connecting USB devices. Many newer models, also have a eSATA/USB combo port that can also function as a USB port.

Depending on the model of computer you are using, you may have USB 1.1, USB 2.0 or the latest USB 3.0 ports. Refer to the user manual or specifications sheet for your specific model.

The USB ports support transfer rates up to:
up to 12 MB/s for USB 1.1 devices;

up to 480 MB/s for USB 2.0 devices; or
up to 4.8 Gbp/s for USB 3.0 devices.

To connect a USB device, slide the release latch to open the port cover and then simply plug the device cable to one of the USB ports.
  
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