The new standard warranties for our fully rugged products go beyond what you might expect and make the decision of choosing Getac that much easier.
With accidental damage now included in 3 or 5 year warranty packages you can be assured your units will be back up and running without the worry of additional cost or extended downtime should the unexpected happen.

  • Hassle free.

    No more internal challenges waiting for estimates and approvals, just report your product issue via our Service Request system and we'll take care of the rest.

  • No surprises.

    Have the confidence that your project budget is fixed with no surprises regardless of failure, accident or market fluctuations.

  • Total replacement.

    If your unit cannot be repaired Getac will replace it with a unit of equal or greater specification.

  • Shorter transit times

    Integrating logistics into our service hubs means that Getac engineers have more time to spend on your device, ensuring a quality repair and a quick turnaround.

  • Hassle free

    The fact our courier packs the unit means a lot less hassle for you, simply have it ready for collection and we do the rest.

  • No Packing

    No need to find packaging or boxes, the DHL courier looks after everything and there are no worries for you about proof of despatch.

Track It, Believe It
  • Getac Return to Base Warranty icon

    5 Years Return to Base
    X500. X500 SERVER

  • Getac Pack and Collect Warranty icon

    5 Years Pack & Collect

  • 3 Years Pack & Collect
    MX50. ZX70. V110. F110. T800. RX10. RX10H. A140. EX80. S410

  • Getac Bumper-to-Bumper Warranty icon

    5 Years Bumper to Bumper*
    X500. X500 SERVER. B300

  • 3 Years Bumper to Bumper*
    MX50. ZX70. V110. F110. T800. RX10. RX10H. A140.

    EX80 (3 years warranty includes battery)

*The above service offering is only applicable on products purchased after 1st May 2017 and for collections within the European Economic Area, Switzerland & the United Kingdom. For any warranty query, please contact the Getac support team for further information on +44(0)1952 207228

  • Extended Warranty

    Extended Warranty.

    Extend your standard warranty from 3 years Bumper-to-Bumper to 4 or 5 years. We can even extend to year 6 or 7 for suitable projects.

  • Extended Battery Waranty

    Extended Battery Warranty.

    We pride ourselves on the quality of batteries and their ability to perform throughout a full day. However, there are limitations on the recharge cycles of all batteries and our standard warranty can only cover the first 12 months. You can extend this with our Battery Warranty so that should it fail we will send you a replacement battery.
    Download PDF

  • 3rd Party Accessory Warranty

    3rd Party Accessory Warranty.

    We can offer extensions to year 4 & 5 from the standard 3 year warranty on Getac compatible Havis and Gamber-Johnson vehicle docks and LIND rugged power supplies.
    Download PDF

  • Loan-Swap Warranty

    Loan-Swap Warranty.

    To minimise downtime, we have two additional device replacement options.
    Loan Swap means when a repair request is raised, we ship out an imaged replacement device, collect the faulty device and, when it’s repaired, send it back to you. We then collect the loan device and return it to our buffer stock.

  • Advanced-Swap Waranty

    Advanced-Swap Warranty.

    Advance Swap means when a repair request is raised, we ship out an imaged replacement device, collect the faulty device and, when it’s repaired, return it to buffer stock.

  • Keep Your HDD/SSD Warranty

    Keep Your HDD/SSD Warranty.

    We are accustomed to dealing with customers from the security sector who have top secret data on the devices. For these customers we can ship them a replacement HDD/SSD that has already been imaged with their gold image, so all they need to do is insert it into the device.
    Download PDF


    3 Years Pack & Collect
    4/5 Years Pack & Collect
    3 Years Bumper to Bumper
    4/5 Years Bumper to Bumper
    3/4/5 Year Z710 Extended Battery Service with Pack & Collect
    Up to 7 Years support based on project request

  • Getac European Service Centres

    English : +44(0)1952 207 228

    German: +49(0)211-984819-0

    Italian    : +39 039 8901585

*For full details of what is included in your devices warranty please refer to the warranty terms and conditions. 3 years & 5 years.