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General › General
WWAN lost internet service when a LAN cable without internet plugged in at the same time. How to keep the WWAN connected to the internet under such circumstance?
Please try to update attached registry. [url=../M0100/F0110_DownLoad_File.aspx?bullid=AllBull&fileid=109537]IgnoreNonRoutableEthernet [/url]
Mar 31,2020
WWAN lost internet service when a LAN cable without internet plugged in at the same time. How to keep the WWAN connected to the internet under such circumstance?
Please try to update attached registry.
IgnoreNonRoutableEthernet
  
    
General › General
When your Getac notebook has no power or no display, please try to do a RTC Reset before you send it to Getac for repairing.
Procedure: Keep on pressing F4(Volume up) and F3(Volume down) and Power button at the same time until the battery LED starts to flash a green light 3 times. That means the reset has finished.
Mar 30,2020
When your Getac notebook has no power or no display, please try to do a RTC Reset before you send it to Getac for repairing.
Procedure: Keep on pressing F4(Volume up) and F3(Volume down) and Power button at the same time until the battery LED starts to flash a green light 3 times. That means the reset has finished.
  
    
General › General
When your Getac tablet has no power or no display, please try to do a RTC Reset before you send it to Getac for repairing.
Procedure: Keep on pressing Volume up and Volume down and Power button at the same time until the battery LED starts to flash a green light 3 times. That means the reset has finished.
Mar 30,2020
When your Getac tablet has no power or no display, please try to do a RTC Reset before you send it to Getac for repairing.
Procedure: Keep on pressing Volume up and Volume down and Power button at the same time until the battery LED starts to flash a green light 3 times. That means the reset has finished.
  
    
General › General
Where can I find my product’s SN ?
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the pictures below. [img]../M1300/F1310_ImageReader.aspx?imageid=105482[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105483[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105484[/img] Usually there is a 2nd SN label pasted in the battery slot for backup. Please refer to the below pictures. [img]../M1300/F1310_ImageReader.aspx?imageid=105488[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105486[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105487[/img]
May 06,2019
Where can I find my product’s SN ?
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the pictures below.




Usually there is a 2nd SN label pasted in the battery slot for backup. Please refer to the below pictures.


  
    
General › General
What are the terms and conditions for the 5-Year Bumper-to Bumper warranty?
[img]../M1300/F1310_ImageReader.aspx?imageid=108393[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108394[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108395[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108396[/img]
May 06,2019
What are the terms and conditions for the 5-Year Bumper-to Bumper warranty?




  
    
General › General
What are the terms and conditions for the 3-Year Bumper-to Bumper warranty?
[img]../M1300/F1310_ImageReader.aspx?imageid=108408[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108409[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108410[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108411[/img]
May 06,2019
What are the terms and conditions for the 3-Year Bumper-to Bumper warranty?




  
    
General › General
Quick trouble- shooting guide before sending your Getac product back for RMA
Please follow the steps below. [img]../M1300/F1310_ImageReader.aspx?imageid=108474[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108475[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108476[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108477[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108478[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108479[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108480[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108481[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108482[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108483[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108484[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108485[/img]
May 06,2019
Quick trouble- shooting guide before sending your Getac product back for RMA
Please follow the steps below.

  
    
General › General
What are the terms and conditions for 1-Year accessory warranty?
[img]../M1300/F1310_ImageReader.aspx?imageid=109120[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109121[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109122[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109123[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109124[/img][img]../M1300/F1310_ImageReader.aspx?imageid=109125[/img]
May 06,2019
What are the terms and conditions for 1-Year accessory warranty?
  
    
General › General
Why do I have to fill out the SN to download the system BIOS?
This process is to avoid the mis-download of system BIOS for customers. Via filling out SN by customer, Getac can provide correct system BIOS.
May 06,2019
Why do I have to fill out the SN to download the system BIOS?
This process is to avoid the mis-download of system BIOS for customers.
Via filling out SN by customer, Getac can provide correct system BIOS.
  
    
General › General
Why does the battery not charge (Battery Charge indicator does not light amber)?
Make sure that the AC adapter is properly connected and the battery pack is installed correctly. In addition, to prevent damage and potential risk, the charging process will not start when battery is too hot or cold. Please charge the battery between 10˚C ~30˚C(50˚F ~ 86˚F) environmental temperature range and avoid charging the battery inside a closed vehicle or in hot weather conditions.
May 06,2019
Why does the battery not charge (Battery Charge indicator does not light amber)?
Make sure that the AC adapter is properly connected and the battery pack is installed correctly.
In addition, to prevent damage and potential risk, the charging process will not start when battery is too hot or cold.
Please charge the battery between 10˚C ~30˚C(50˚F ~ 86˚F) environmental temperature range and avoid charging the battery inside a closed vehicle or in hot weather conditions.
  
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